Troubleshooting common access failures

If the first verification fails, check the organization, application, Region, integration, time range, and Public API Key. Then continue with the guide that matches the failure:

• Public API Key, origin, or app-signature validation: Applications and Integrations.
• Rate limits, quotas, or subscription status: Quotas, Rate Limits, and Data Retention.
• Dashboard event lookup: Event Investigation.
• Other common issues: Troubleshooting.

Information to collect before contacting support

Before contacting technical support, please have the following information ready:

• Organization name and application name.
• Region and integration platform.
• The last four characters of the Public API Key, with the remaining characters redacted.
• Test time and time zone used.
• Request ID (if generated).
• SDK name, version and initialization method.
• Complete error code and error message.
• Minimum steps to reproduce the problem.

Do not send full server keys, webhook tokens, or other sensitive credentials via email, tickets, or instant messaging.