FAQ

Why did I receive an invitation but cannot join?

Possible reasons include that the invitation has exceeded 72 hours, the invitation has been revoked, the link has been used, the account has joined 10 organizations, the organization member quota is full, or the current login email address is inconsistent with the invited email address.

Will deactivating a member delete the apps he created?

No. Applications, integrations, Webhooks, and other configuration are organizational assets. Deactivating a member only suspends the account's access to the current organization.

Does removing a member delete their GEELAB account?

No. Deleting a member only removes the relationship between the account and the current organization. Global accounts and the user's relationships in other organizations are not affected.

Can members copy keys?

Members with read-only or read-write Device Fingerprint access can view or copy the Public API Key as permitted by the current page. Server-side keys must remain in a secure server environment and be governed by the organization's access-control policies.

Can the organization owner leave the organization?

No. Because the current version does not support organization ownership transfer, the owner must remain in the organization. To change the owner, contact GEELAB Support and follow the controlled support process.

Can members restore their original permissions after logging out?

Cannot automatically restore. The organization owner needs to re-invite the email address and reassign product permissions.

The current account may have read-only access, or an administrator may have changed its access after the page was opened. Refresh the page and contact the organization owner to confirm the current access level.